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Notes in Contacts broken in iOS 12

Recently, I heard an Apple client complaining that he updated his iPhones to iOS 12 and have found that the Notes field in Contacts is now unavailable to add or edit a note in Contacts. This contact area is very useful for them as they use it for customers with their small businesses. This has got me confused as I did not understand what is happening. Any suggestions would be appreciated.

Answer

I understand this can be frustrating especially knowing that the apple client is using it for a business purpose.

Meanwhile, it seemed that her Contacts app had a glitch of some sort. Closing the app and restarting the phone and app and all is well again.

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